What are the shipping times? United States, United Kingdom, Canada, Australia: 7-14 working days.
Others: 10-20 working days.
How long do shipments take to be delivered?We process orders between Monday and Friday. Orders will be processed within 2-5 business days after order confirmation and will be shipped the within the following 2 business day. After the "Processing" phase is completed, your order will be ready for shipment. We will send you the tracking number via the email that you used when placing your order. In general, it will arrive at your doorsteps within 7-14 working days after you get your tracking number. It can reach you earlier depends on the routing and schedule of the carrier. Sometimes orders may experience shipping delays due to factors out of our control, such as holidays, customs, and weather delays. Please keep track of which email you used when creating your order, this is the only place you can access your order information.
We do not ship on weekends
How do you determine the shipping price?
United State: USD$ 5.99 Other Countries: USD$ 5.99
We do ship worldwide*.
*Please refer to our shipping policy.
Will my order come in one package? Different items take different time to be shipped and delivered, due to a variety of factors such as weight, dimension, customs complication, etc. Therefore to speed things up for our customers, we sometimes ship items in one order out separately. It is perfectly normal to receive certain items of an order partially first, and others later.
Why was my order arrived without a battery? Oftentimes we have to remove batteries or other sensitive components from an order to avoid custom complications during its shipping phase. Sensitive components such as the battery, liquid, powdered material, and etc. often get stopped and destroyed during delivery. Therefore to protect your parcel, we will remove these components from your order before proceeding to delivery.
How do I track my order?After we have shipped your order, an email update will be sent titled "A shipment from order #******* is on the way". You will find your tracking number and information inside this email.
You have two options to track your order: 1. The easiest way to track your order is to go directly to our "Track Order" page at the top of our homepage. Enter the tracking number that you received to see tracking updates. 2. You can go to the website www.17track.net/en, paste in your tracking number, and see the status of your shipment.
Why is my tracking not updating? Sometimes orders can become delayed for various reasons. Random checks through customs, weather, postage strikes. Please note that tracking will be updated once your package gets scanned again once it moves to its next storage warehouse on its pathway to you. If your package is delayed due to external shipping companies, there is no way for us to speed this process up for you.
My Tracking Number's status is showing "Not found", should I be worried? No. In some cases, Tracking Numbers could take 3-7 days to have an updated status. Tracking Numbers without updated information is not an indication of idle parcel or inactivity. Most of the time it merely means that the shipping company did not update their system on time, even when packages are shipped within the usual time frame.
I had to pay a delivery fee on my order, why? Once your order has been shipped, it is no longer in our control. This means that certain fees can be placed on packages depending on your location which depends on each shipping company's policy or customs procedure. For instance, you might be charged an extra fee for the final delivery or an import tax. This is probably due to that your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order. FitMyWellness will not cover any extra expenses needed to receive orders.
I want to cancel my order. How do I do this? All orders made and fully paid can be amended, change or cancel within 24 hours from time and date of purchase. After 24 hours, no cancellation of orders will be allowed. Once the parcel has been shipped out from our warehouse, no cancellation or amendment of address/recipient information can be made. Please contact us at email@example.com for cancellation process.
What payments do you accept and in what currency? You can feel confident in purchasing from FitMyWellness as we accept payment via PayPal, MasterCard and Visa. So you can choose the one that best suits you. All prices are in US dollars. If you placed the order outside of the United States the prices on your statement will be converted to your currency.
Can I apply more than one discount code to my order? Unfortunately, no. One discount code can be only applied to single order.
Why is my discount code not applied to my order? 1. Every discount code is unique, there is a specific requirement at times for discount code to be applied; or 2. The discount code is only available to key in during checkout process; or 3. If you purchase more than 1 unit of item, you’ve entitled to BUY MORE SAVE MORE discount.
The item's price has changed after I purchased, can it be applied to my order? Unfortunately, no. The initial item's price will apply since there is no ongoing promotion at the time of purchase made.
When I place an item in my cart or wish-list, is the item then reserved for any period of time? Placing an item in your cart and/or wish-list does not reserve the item. Available inventory is only assigned after you place your order and you shall receive an email confirmation that confirms we have received your order.
What should I do if I received a defect item? We do our absolute best to ensure that the product arrives at our customers not damaged. Although sometimes, during transit, they may get damaged. If this does happen you will need to email our support team with photo/video evidence of the damage or defection of the product.
There are 2 options we can offer you: 1. We can ship you another product free of charge; or 2. We can file a claim on your behalf provided if you email us the photos/ videos to show proof of the defect condition within 48 hours at firstname.lastname@example.org after receiving your order. Once your photo is received and inspected, we will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed.
Can I return my package if I don't like it? FitMyWellness does not accept Returned packages or Refunds due to buyer no longer wants the items or dislike the item after received. We apologize for this but due to our shipping method and business model it will not work. The buyer should make sure he or she wants to buy the items before submitting an order, not after.
What should I do if I’ve inserted with the wrong shipping address?If you applied the wrong shipping address to your order, you will need to contact us immediately with your proper address.Note: Shipping information only can be edit within the first 24 hours after you place the order.
If your order has been shipped out already, we apologize. There is nothing we can do in regard to refunds or resending packages. You can try calling your local postal service and with your tracking number that was emailed to try and get them to re-route the package. Since we ship from overseas you will need to wait until the package has entered your country before being able to re-route the shipment.
How safe is purchasing from your store?FitMyWellness follow the industry's best practices and make sure our store follows the current laws set for E-commerce. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Are you able to see my Credit card or payment information?No, no employee or owner at FitMyWellness are able to see your credit card or payment information. Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, and American Express. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
Email us at email@example.com anytime, we answer all emails consistently and are open to any questions or concerns you may have.
How long do I normally receive a reply to my inquiries? Normally, it takes 24 to 48 hours for our customer service agent to reply but feel free to send us a follow-up email just in case you haven't heard anything from us.